FAQ

Absolutely. Our tallow-based formulas are carefully balanced to deeply hydrate without clogging pores.

While tallow is the foundation of our skincare, we pair it with nutrient-rich botanicals and emollients that enhance absorption and performance. These complementary ingredients allow your skin to fully benefit from tallow’s nourishing properties, delivering hydration, protection, and overall skin health.

No. Our products are free from synthetic fragrances, parabens, phthalates, and other harsh chemicals. We scent naturally using ingredients like Tonka bean and Almond, for a subtle, comforting aroma—never artificial, always clean.

18–24 months, depending on the product. Store in a cool, dry place away from direct sunlight. Since we avoid synthetic preservatives, using within this window ensures optimal freshness and performance.

Tallow’s fatty acid profile mirrors our skin’s own, allowing for deep absorption, hydration, and nourishment. It’s rich in vitamins A, D, E, and K2 promoting repair, protection, and revitalization.

Benefits include:
• Enhanced Moisture Retention: Locks in hydration for supple, healthy skin.
• Healing & Restorative: Supports the skin’s natural repair process.
• Anti-Aging: Encourages collagen production and helps smooth fine lines.At Moo Elixir, tallow is the cornerstone of our formulations—delivering real results without synthetics for skin that’s naturally glowing and resilient.

While safe for most skin types, the Body Butter’s rich texture and coconut oil may clog pores on the face. For facial use, we recommend our Hydrating Facial Cream—lighter, non-comedogenic, and perfectly balanced for delicate facial skin.

Yes! Our Niacinamide Serum helps reduce inflammation and regulate oil, while our Oil Cleanser purifies gently without drying. Tallow’s natural anti-inflammatory properties also help calm breakouts and restore balance.

Yes! Our products are formulated to support all skin types—dry, oily, sensitive, and combination. They work with your skin’s natural balance to promote hydration, clarity, and strength.

Your simple, effective daily ritual:

AM: Oil Cleanser, Toner, Vitamin C, Hydrating Facial Cream, Body Butter
PM: Oil Cleanser, Niacinamide, Hydrating Facial Cream, Body Butter

• Oil Cleanser: Morning & night to gently cleanse.
• Toner: After cleansing, once or twice daily.
• Serums:
 • AM: Vitamin C
 • PM: Niacinamide
• Hydrating Facial Cream: Morning & night to moisturize.
• Body Butter: As needed, especially post-shower.

Tip: Allow each product to fully absorb before layering for the best results.

Oil cleansers dissolve excess oil, dirt, and makeup without stripping the skin’s natural moisture barrier. Our Oil Cleanser supports balanced sebum production and a healthy pH—leaving your skin clean, hydrated, and refreshed.

For any questions or assistance with returns, please contact our customer support team at support@mooelixir.com. We are here to help!

If you receive a defective or damaged item, contact us within 7 days of receipt at support@mooelixir.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

We offer exchanges within 30 days of receipt. Follow the return process above and place a new order for the desired item.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, credited to your original method of payment.
• Note: Shipping costs are non-refundable.

Eligibility: Returns are accepted within 30 days of receipt for unused and unopened products in their original packaging.

Process:
1. Email our customer support team at support@mooelixir.com with your order number and reason for return.
2. Receive a Return Merchandise Authorization (RMA) number from our team.
3. Securely package the item, including the RMA number on the outside of the package.
4. Ship the package to the return address provided in the RMA email. We recommend using a trackable shipping service or purchasing shipping insurance.

Reach us anytime at support@mooelixir.com. Our team is here to assist with product questions, recommendations, or order inquiries.

Please email us at support@mooelixir.com right away. We’ll happily provide a replacement or refund—your satisfaction is always our priority.

Sustainability is central to everything we do. We use eco-friendly packaging and ethically source our tallow from grass-fed, grass-finished cows that contribute positively to the ecosystem. By choosing Moo Elixir, you’re supporting skincare that respects both your skin and the planet.

We’re committed to sustainability and ethical sourcing in every step of our process. That’s why we source our tallow from ethically raised, grass-fed, grass-finished cows from small, responsible farms in the USA. By using tallow, a by-product of the meat industry, we follow a nose-to-tail philosophy, ensuring that every part of the animal is utilized and nothing goes to waste. This philosophy honors the animal by using its by-products to create nourishing skincare products, aligning with our values of sustainability and environmental responsibility. We believe in making the most out of every resource, contributing to a more conscious and holistic approach to both our skincare and the planet. 

• We offer international shipping to select countries. Delivery times and shipping rates vary by destination. Customs duties and taxes are the responsibility of the recipient and are not included in the shipping costs.

• If your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date. We will assist you in resolving the issue with the shipping carrier and, if necessary, replace the lost or damaged items.

Processing Time
• Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has shipped.

• Standard Shipping: 3–5 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days

Shipping rates are calculated at checkout based on the delivery address and the weight of your order.

• We currently ship to addresses within the [United States/Canada/International, specify regions or countries].
• We do not ship to PO Boxes or APO/FPO addresses.

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.